Terms of service

• You must be at least 18 years old and able to form a contract.
• You must provide an accurate email you control. Disposable or unreachable addresses may be rejected.
• You are responsible for everyone who accesses the Service through your credentials or a seat you grant, including teammates and public visitors to a chatbot widget you publish.
• Keep your password and authenticator secret. Notify us at support@econtentmanager.com if you suspect unauthorized use. We may treat actions from your account as yours.
• We may refuse, suspend, or terminate accounts that are abusive, fraudulent, unpaid, or in breach of these Terms.
• Some deployments require administrator approval before a new account can open the workspace. Until approved, you may see a pending screen and cannot use paid features.

eContent Manager is a credit-metered workspace for AI-assisted writing, images, video, voice, chat, chatbots, social publishing, landing pages, and related tools. Features depend on your plan, add-ons, administrator toggles, and whether the required vendor keys are configured. We may add, change, or remove tools, models, or limits.

The Service is provided as software-as-a-service. We do not promise a specific model, latency, uptime, or output quality. Demo or placeholder output may appear when no live vendor key is configured; demo output is not a substitute for production generation.

• Credits are a prepaid usage unit for the Service. They are not cash, a stored-value account, electronic money, or a security. They have no cash value except where a statute requires a refund.
• Each successful billable action consumes credits according to the price shown in the product (and any per-model surcharge). Workspace teammates draw from the billing owner’s balance.
• If a live generation fails after we charged credits, we refund those credits to the billed workspace as implemented in the product. We do not automatically refund credits for outputs you dislike, for vendor content filters, or for prompts that violate these Terms.
• Plans grant a credit pool per billing cycle and unlock features. Credit packs add credits without necessarily changing the plan. Unused cycle credits do not convert to cash. Whether unused credits roll over is as stated in the plan or pack at purchase; if not stated, they expire at the end of the cycle.
• Feature gates, seat limits, and add-on packages may block a tool even if you still have credits.

• Prices are shown at checkout in the currency configured for the site. You authorize the selected processor (Stripe, PayPal, and/or Razorpay) to charge that amount.
• Subscriptions renew automatically at the then-current rate until you cancel in the billing portal or Settings, or until we terminate the account. Cancel before the renewal date to avoid the next charge. Access generally continues until the end of the paid period.
• Taxes, including VAT/GST where applicable, may be added by the payment processor or by us. You are responsible for taxes not collected at checkout.
• Chargebacks, payment recalls, and stolen-instrument use are a breach. We may suspend the workspace, withhold credits, and recover fees, processor costs, and credits already consumed.
• Except as required by law or as credit refunds for failed live generations, payments are non-refundable. If a mandatory cooling-off right applies in your country, email support@econtentmanager.com within the statutory window and stop using paid features.

You will not, and will not allow others to:

• Violate law, including copyright, trademark, privacy, publicity, export, sanctions, or child-protection law.
• Generate or disseminate child sexual abuse material, or sexual/romantic content involving anyone 17 or under. We have a zero-tolerance policy and will report as required.
• Create scams, phishing, malware, ransomware, or instructions whose primary purpose is to attack systems you do not own.
• Attempt unauthorized access to the Service, other accounts, or non-public APIs; probe, flood, or circumvent rate limits, credits, Turnstile, or paywalls.
• Misrepresent output as solely human-created where disclosure is required, or as professional, legal, medical, or financial advice.
• Upload malware or content you do not have the right to process.
• Resell the Service as a competing hosted platform except as we expressly allow in writing.
• Use public widgets to collect personal data without an appropriate notice and lawful basis on your own site.

We may filter, refuse, or remove content and may suspend accounts that, in our reasonable judgment, threaten the Service or others. Inference vendors may also refuse requests under their own policies.

“Customer Content” means prompts, uploads, training sources, and other material you or your users submit. “Output” means text, media, or other results the Service returns.

• You retain whatever rights you already have in Customer Content. You grant us a worldwide, non-exclusive licence to host, copy, process, transmit, and display Customer Content solely to provide, secure, and support the Service, including sending it to inference and media vendors you or the operator configure.
• As between you and us, and to the extent the law allows, we assign to you any rights we would otherwise have in Output generated for your account. This assignment does not include our software, templates, branding, or vendor models, and it does not override the vendor’s terms.
• Output can be wrong, biased, incomplete, defamatory, or similar to content produced for others. You must review it before you publish or rely on it. We do not warrant that Output is unique, copyrightable, or non-infringing.
• If you publish Customer Content or Output (including public pages, social posts, or a chatbot widget), you are the publisher. You indemnify us for claims arising from that publication.
• We may remove content that violates these Terms or law, and we may preserve copies where we must.

The Service depends on third parties, including hosting, DigitalOcean Inference and other AI vendors, payment processors, email, Cloudflare Turnstile, error monitoring, OAuth, and social networks. Their outages, rate limits, safety filters, and terms are outside our control. BYOK keys you supply are used on your behalf; you must have the right to use them and you remain responsible for vendor charges on those keys.

• Published landing pages under /s/ are public. Do not publish confidential data.
• An embeddable chatbot widget can be called by anyone who can load it. Visitor messages may be stored and are billed to the bot owner. You must provide any privacy notice required on the site where you embed the widget, including Turnstile.
• Social publishing uses tokens you connect. You comply with each network’s terms. We are not responsible if a network revokes access, rejects media, or changes its API.

• The workspace owner is responsible for seats, roles, billing, and teammate activity. Teammates must also follow these Terms.
• Affiliate commissions, if offered, accrue only as described in the product (typically after a referred customer’s first qualifying paid invoice) and are paid only after you request a payout and an administrator marks it paid. We may withhold or reverse commissions that are fraudulent, refunded, or charged back. Affiliate tax reporting is your responsibility.

The Service, including software, templates we supply, design, and the eContent Manager name and marks, remains ours or our licensors’. These Terms do not sell the software. You may not copy, reverse engineer, or scrape the Service except as allowed by mandatory law.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT OUTPUT WILL MEET YOUR REQUIREMENTS OR BE LEGALLY USABLE FOR ANY PURPOSE.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF THE SERVICE IN ANY TWELVE-MONTH PERIOD IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THAT PERIOD, OR (B) FIFTY U.S. DOLLARS (US $50). CREDIT REFUNDS FOR FAILED LIVE GENERATIONS ARE YOUR EXCLUSIVE REMEDY FOR THAT FAILURE.

If you are a consumer in a jurisdiction that prohibits these caps, they apply only to the extent allowed, and your mandatory rights remain.

You will defend and indemnify us, our operators, and our personnel against claims, damages, and costs (including reasonable legal fees) arising from Customer Content, Output you publish, your use of the Service, your teammates or widgets, or your breach of these Terms or law, except to the extent caused by our wilful misconduct.

• These Terms start when you first accept them or use the Service and continue until the account is deleted or we stop offering the Service to you.
• You may delete your account in Settings. Deletion is described in the Privacy Policy. We may retain billing and security records as required.
• We may suspend or terminate immediately for breach, legal risk, non-payment, or harm to the Service. We may discontinue the Service with reasonable notice where practicable. Prepaid unused credits are not cashed out except where law requires.

These Terms are governed by the laws of the operator’s principal place of business, excluding conflict-of-law rules, except that mandatory consumer protection laws of your country of residence remain available to you if they cannot be waived.

Courts located at that principal place of business have exclusive jurisdiction, except that consumers may also bring claims in their country of residence where that right cannot be waived, and either party may seek injunctive relief in any court of competent jurisdiction for IP or unauthorized access.

Before filing a claim, you agree to email support@econtentmanager.com and wait thirty (30) days for a good-faith discussion, unless waiting would cause irreparable harm.

We may update these Terms. We will change the “Last updated” date on this page and, for material adverse changes, give notice by email or in-app message where reasonably possible. If you do not agree, you must stop using the Service and delete your account. Continued use after the effective date is acceptance.

• These Terms, the Privacy Policy, and any plan or order you accept are the entire agreement for the Service and supersede prior terms for the Service.
• If a provision is unenforceable, the rest remains in effect.
• Failure to enforce a provision is not a waiver.
• You may not assign these Terms without our consent, except to a successor of your organization. We may assign them in connection with a reorganization or sale of the Service.
• There are no third-party beneficiaries except as stated for indemnified persons.
• Notices to you may be sent to the email on the account. Notices to us: support@econtentmanager.com.
• The English version controls if we later provide a translation.

If you believe material on the Service infringes your copyright, email support@econtentmanager.com with: (a) your contact details; (b) a description of the work; (c) the URL or location of the allegedly infringing material; (d) a statement that you have a good-faith belief the use is not authorized; (e) a statement that the information is accurate, and that you are the owner or authorized to act; and (f) your physical or electronic signature. We may remove material and, in appropriate cases, terminate repeat infringers. If you submitted the material, you may send a counter-notice with enough detail for us to restore it if the law allows.

You may not use the Service if you are on a sanctions list, located in a comprehensively embargoed jurisdiction, or prohibited from receiving the underlying vendor services (including US, UK, or EU export and sanctions rules that apply to AI systems). You are responsible for compliance with those laws.

• If you send ideas or suggestions, we may use them without restriction or payment. You still own your Customer Content.
• Features marked beta, preview, or experimental may change or disappear. They are provided as-is.
• Demo or placeholder output (when no live vendor key is configured) is for evaluation only. It is not a production result and may be generic or empty.

Sections that by their nature should survive (including credits with no cash value, acceptable use, IP, disclaimers, liability caps, indemnity, governing law, and this section) survive termination. We are not liable for delay or failure caused by events beyond reasonable control, including vendor outages, network failure, labour disputes, or legal prohibition. Either party may terminate if such an event continues more than thirty (30) days.

Questions about these Terms: support@econtentmanager.com. Website: econtentmanager.com.